SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Umalls (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come exactly as expected and is so cute 10/10 recommended
Beautiful. Exactly as described. Set up was super easy and my plants are beautifully displayed
This looks just like the picture just I bought the same thing from another vendor for half as much and it got her several weeks ago. Shipping time was long.
Just as described. Super fast delivery. Excellent!
Очень милая ваза, качественно сделанная! доставка 2 недели.
Jestem bardzo zadowolona z produktu. Dobrze zapakowany, przyszedł w 9 dni, nie uszkodzony. Super wygląda . Gorąco polecam.
Love it. Great for pothos or spider plants
decent quality but very thin and fragile
It is nice, but the wood is very rustic, I liked the other model better.
thks
Slow AF shipping
I absolutely love this. I am rooting new plants on my windowsill and it's beautiful.
Product arrived in a timely manner. Looks exactly as pictured.
Love the mid century modern feel of this piece. A great way to propagate my clippings in style.
Arrived quickly once I sorted out the extra amount need for shipping. Very good little product for what I need it for. Starting plant cutting in water. Easy to put together, glass was secure in the packaging, all arrived intact. Very rustic looking. it is small but I was expecting that. Overall very please with this product. Seller very good too. communicated quickly when extra cost needed to prevent delay and very helpful with advice replied straight away. Thank you I'm am a very happy flower bunny.
The quality of the product is AMAZING! The parcel was packaged really well - nothing broke. The vase looks incredible! 2 weeks delivery to Poland.
it's smaller than expected in person buy I'm still happy with the simple look
arrived in a box that had been damaged during shipping- but product was in perfect condition!
Very good thing! And very comfortable!
Just like picture, easy to assemble. Very cute
Very nice propogation station. Easy to assemble. Very nice for only $10.