SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Umalls (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it arrived after 2 and half months but it's really nice does the job.
Super device
I bought this for a gift. They love it. it arrived very quickly.
Good product, does not feel cheap. Good first impression. very fast shipping, only 12 days to the Netherlands.
Super device. Does exactly what it should
Item arrived nicely packed. Worked as describe. Very satisfied. Thank you.
Charged it and it works perfectly! Quick shipment to US too. Thankful it arrived before Christmas as promised. Be confident in this purchase!
GOOOOOD!!!!!
FAST DELIVERY! IT’S HEAVY AND LOOKS AUTHENTIC! EVERYTHING LOOKS GOOD! IT’S ON CHARGE NOW. HOPE IT SERVE THE PURPOSE IT WAS BOUGHT FOR. I WILL COME TO COMMENT FURTHER! THANKS SELLER
Nice hypervolt copy Even the manual mentiones hypervolt. works well.
quick shipping item works as described
For home use, that's it. After a heavy workout helps to relax.
Shipping very fast. Without trying it thoroughly, it looks good
Fast delivery with Polish!!! First impression-reliable consistent with the description... has power equipment, regarding battery can not wypowiedzieć.
Ultra Fast Product receipt 2/3 days. Product conforms to my order. To see in time if it is reliable but the product seems to me of good quality.
after one month arrives the product but its worth all money thanks.
took a while to get here but very satisfied
Really thank you so much. my cargo arrived very fast, it reached me within 10 days, After the massage, the muscles feel light fatigue, as if visited a professional masseur session. Definitely recommend to all friends...very very good store.
This is amazing! Works great and very high quality. So happy with my purchase
Received item promptly very well packed. This massager is amazing.
Amazing massager, highly recommend. Shipping super quick, roughly a week. Overall very very good value massager
Excellent massager, quite quiet. Quality assembly, works, clearly and without complaints.
Looks to be of good quality. Came at a really good price. Bag and accessories are top notch. Shipped quick too. Thank you!
Great. Wish it has on setting lower though. Came in 2 weeks.
Excellent. Long lasting battery. Different suitable for various kinds of massage heads. Varies on 30 frequency massage. Convenient carrying padded which contains everything: Gun, accessories, charger. Arrived in 10 days!
I am very happy with it. Is very good and very quickly received
Great product! Works wonders without loud motor hum!
came very quickly to Israel. looks great. tried it a little, need to try it more, but appears to be a quality product.
Very good product came to me very fast and helps your muscles. It very good price and you can’t find any cheaper price and good product like this one.
Great product at a fraction of the brand name price.
Ok, so we have friends with the Hypervolt and this one is just as good for a fraction. A very small fraction of the price. Seems very high quality, charges well and holds a charge. Came quickly too- like a week and a half.
The product works great, it’s a high quality item.
Very good product I arrive fast and it is excellent quality I recommend